e911.ph - A new and innovative emergency service for our LGUs.

Quick and Easy to set up with no CAPEX and  with wider reach and coverage.

Introduction:

Emergency contact center is an important function of any community specially our Local Government Units to promote peace and order, public safety, and security from its citizens.  It is always a challenge to deliver the service timely to the citizens due to the many challenges related to access, security, and location issues.   Since time is of the essence in every emergency call, there is a need for a new technology to address these challenges.     

SysNet has recently developed an easy set up web based emergency contact and responder system called e911.ph that provides an end to end emergency call handling and responder solution ideal for all types of LGU sizes in the Philippines.  As long as a city or community has good data connectivities, all connected mobile devices in their area of responsibility can register and be part of this unique technology for quick emergency call assistance and response.

How does e911.ph addresses these three (3) challenges?

Access - e911.ph uses web and internet to deliver emergency message of every caller.  e911.ph uses URL link and QR to call service to minimize call set up time.  No need to memorize different numbers for different emergency services.  Since most devices are already data connected rather than voice connected, e911.ph can serve more data connected citizens during emergency.

Security - e911.ph uses first time user registration to authenticate every caller.  It uses OTP to authenticate mobile number's identity.  It can also capture picture, ID image to validate the caller registration.  This will minimize prank callers and make the system more efficient.

Location - e911.ph uses Geo Location from the mobile device for every emergency transaction of the caller.  With Geo Location sent during every emergency call, this will simplify data gathering during emergency, make the dispatching efficient and effective, and dispatcher can focus more on the emergency details needed for quick resolution and dispatching the right responders.

One of the unique features of e911.ph service is its ability to receive calls from just a QR code scan and URL Link from the calling mobile device.    All mobile devices that can read QR Code can connect to target local community emergency hotline without dialing or memorizing their contact numbers.  Every QR Code scan activates the web calling service of the mobile device with location services. It opens e911.ph link and uses device Location and first time registration data to locate and identify the caller without the dependencies from the telephone network location information.  Moreover, since e911.ph is a subscription service, it uses cloud based computing and there is no need to connect to the Telephone and Mobile voice networks.  All voice calls are passing through data connection that can be from any local ISPs, Satellite data provider or  Wireless data provider.

e911.ph can also be set up quickly without the need for new hardware but using any existing computers or mobile devices that can serve as the Answering agent and Responder agent terminals.   As long as the existing hardware/computers are working, installed with speakers, microphones and has connection to the internet, e911.ph can make use of these available hardwares as a start up hardware for e911.ph emergency responder system.

e911.ph is future proof and can also integrate and augment to the national 911 emergency.  Custom APIs can be integrated to support third party IP Voice integration, Messaging integration Telco location service integration, POC integration, and other third party integrations for future applications.

Other features of e911.ph :

1. 24 Hour photo, text and video sending of emergency to the Command Center

2. Push to Record option for sending emergency voice recording for urgency

3. Beacon sending option for tracking mobile callers during emergency situation

4. Built in Answering Agent with Incoming voice call Queueing,  Agent Performance monitoring, Emergency Dispatching/Broadcasting, Caller mapping, Caller Info display, Responder tracking, Reporting, Dashboard, and Outbound voice 

5. Built in Responder Agent with dashboard, Emergency detail display, Agent KPI monitoring, Caller Mapping and routing, SPOT reporting/Ticket closing, and Ticket cancel option.

6. Caller registration for first-time user

7. URL Calling or QR code Scan to call

8. Auto answering with call queueing

9. Auto voice call recording

Terminal and devices compatible to e911.ph

e911.ph supports any existing hardware or computer that supports internet connection, internet browsing, mic/speaker option for the Answering terminal, Responder terminal and citizens mobile devices.   LGU can set up a minimum viable emergency service  immediately without worrying on huge capital investment by using existing hardware resources.  At a later date, LGU can upgrade and add new hardware using their existing licenses.  Below are the specifications of the devices that can be used for e911.ph emergency and responder system.

1. Answering Agent Terminal requirements

-  Min. Dual Core Android Tablet, Laptop or Desktop PC

-  Android, Microsoft or Mac OS Operating system

-  With Chrome or Safari Browser

-  With Microphone and Headset Audio 

-  With internet connection ( at least 5MBPS)

-  Disk with at least 256 GB ROM and 14GB RAM

-  WiFi or  LAN Ethernet

2. Responder Terminal requirement

-  Min Dual Core Android Tablet ( Ruggedized casing preferred) or any mobile device

-  Android, Microsoft or Mac OS Operating system

-  With Chrome or Safari Browser

-  With Microphone and Headset Audio 

-  With internet connection ( at least 5MBPS)

-  Disk with at least 256 GB ROM and 14GB RAM

-  WiFi or  LAN Ethernet

-  With SIM and Mobile data connectivity

3. Caller or Citizen device Access terminal requirements

- Any latest mobile device with mobile data connectivity

- Android or I O/S Operating system

- WIFi, LTE and/or 5G ready

- with Chrome or Safari browser

- GPS enabled

Pricing

e911.ph is a  subscription service and does not require huge CAPEX to set up the system.  Price is computed based on the number of target citizen’s volume, number of answering agents, and number of responder agents.    e911.ph has no minimum order.   Please contact SYSNET at 8811-1530 or cal us via web by clicking this link -> callna.me/system 

Delivery

If the LGU customer has existing hardware that can be used as the Answering agents and Responder agents, with readily available  internet bandwidth at the existing Command Center, set up, testing, training and ready for launch can be done in less than 30 days.

After Sales Support Services

SysNet will provide support services for all delivered licenses and hardware.  Remote and On-line training for Answering, Responder agents.  On site training is also available.  Typical warranty for all hardware is 12 months.

Future Enhancements

Other future enhancements can be added to the e911.ph service that can support other LGU’s community services such as;

1. Crowd management for managing distribution of relief goods and community benefits

2. Hyperlocal Skills database and matching 

3. Support for various notification and alerting with sending filtering based on location, gender, age, etc.

Product Demo:

SysNet is offering limited Demo Account and On Line training for interested LGU to test this No Number Calaling e911.ph emergency service.  This is on a First-come-First-serve basis.  Please contact Sysnet by clicking this link -> callna.me/sysnet for your demo.  You can also email SysNet for your Demo request at sales@sysnetph.com.